• Destination
    • Events
    • Top Attractions
    • What to Buy
    • Short Trips
    • Special Tips
    • Shop & Dine
    • Shorex
    • Public Holidays
  • Port
    • Port Information
      • Technical Information
      • Terminals
      • Homeport
    • Services
      • Guest Services
      • Crew Services
      • Port Services
    • Port Location
    • Health, Safety & Environment
    • Port Statistics
  • Transportation
    • Transportation
    • Parking
  • Schedule
  • About
    • About Us
    • Social Responsibility
    • Business Services
    • Career
    • Media Center
      • News
      • Blog
      • Corporate Documents
    • Contact
  • FAQ
EN
  • PT
Search on Lisbon Cruise Port
  • Destination
    • Events
    • Top Attractions
    • What to Buy
    • Short Trips
    • Special Tips
    • Shop & Dine
    • Shorex
    • Public Holidays
  • Port
    • Port Information
      • Technical Information
      • Terminals
      • Homeport
    • Services
      • Guest Services
      • Crew Services
      • Port Services
    • Port Location
    • Health, Safety & Environment
    • Port Statistics
  • Transportation
    • Transportation
    • Parking
  • Schedule
  • About
    • About Us
    • Social Responsibility
    • Business Services
    • Career
    • Media Center
      • News
      • Blog
      • Corporate Documents
    • Contact
  • FAQ
EN
  • PT-PT
Search
  • HOME PAGE
  • PORT
  • ABOUT US
  • DESTINATION
FAQ

All You Need to Know

Traveling by cruise should be smooth and enjoyable. Having the right information helps you plan ahead, stay safe, and make the most of your journey. Here, you’ll find key details to ensure a seamless experience.
  • All
  • Destination
  • Port
  • Travel Information
  • Corporate
What are the port’s operating hours?

Lisbon Cruise Port operates while ships are docked at the pier. You may reach our office from Monday to Friday, from 9:00 AM to 6:00 PM.

Where is the Lisbon Cruise Port located?

Lisbon Cruise Port is located along the north bank of the Tagus River. Conveniently located, the cruise port is just steps away from Lisbon’s historic city center. The port is served by two terminal buildings, Terminal de Cruzeiros de Lisboa (TCL) and Terminal de Passageiros de Santa Apolónia (TPSA). The port is well connected by public transportation, including nearby metro stations, buses, trams, and the Santa Apolónia railway station.

What is the Port´s address?

Lisbon Cruise Port´s address is:
Doca Jardim do Tabaco, Terminal de Cruzeiros de Lisboa, 1100-651 Lisboa, Portugal.
If you are embarking at Terminal de Passageiros de Santa Apolónia (TPSA), it is at walking distance from the main terminal and located just across the avenue from Santa Apolónia train station.

Is Wi-Fi available at the Cruise Port?

Free Wi-Fi is available at cruise port facilities.

Is assistance available for passengers with disabilities?

Wheelchair assistance is available upon request from security personnel at facility entrance. Our team is on hand to provide support and ensure a smooth and comfortable embarkation.

Can my family and friends come to see me off on my cruise?

Access to indoor facilities is exclusively reserved for embarkation and disembarkation operations. We warmly welcome you to explore our exceptional F&B spaces, with stunning views and distinctive atmospheres:
– Beher, the restaurant on our first-floor, with Spanish cuisine, perfect for a relaxed moment with the river breeze. – NAVE, the breathtaking panoramic rooftop, where Lisbon’s charm and the Tagus River unfold before you.
– Two signature venues curated by the renowned Chef Marlene Vieira: Zunzum Gastrobar, recommended by the Michelin Guide, and the exquisite Marlene, honored with 1 Michelin star, featuring a Chef’s Signature Selection menu.

How can I get to the Lisbon Cruise Port from the airport, and how far is it?

You can reach Lisbon Cruise Port from the airport by public transportation, taxi, Uber, or private transfer. The port is located approximately 8 kilometers from the airport, making it a short ride of about 15 to 20 minutes, depending on traffic conditions.

Are there transportation options available to and from the port?

Yes, Lisbon Cruise Port is well-connected by various transportation options. Visitors can easily access the terminal by Taxi or Uber, public buses, trams, and urban trains. The Santa Apolónia or Terreiro do Paço metro stations (Blue Line) are also nearby, offering convenient access to the city.

Are there local tour operatours I can book with at the terminal?

Our Guest Information Centre (GIC) is available to assist visitors with a range of dedicated services, including hop-on hop-off buses, shuttle boats to Belém and tuk-tuks.

Existe estacionamento disponível no Terminal de Cruzeiros?

Parking is available at Terminal de Cruzeiros de Lisboa.
You may book your parking space online: Telpark
You may also reach Telpark at +351 916 601 256 or by email: terminal-cruzeiros@empark.com

When should I arrive at the port before my cruise?

We recommend checking your cruise documentation for the specific time advised for your embarkation, as arrival times vary. To ensure a smooth experience, please plan to arrive at the port with a comfortable safety margin, typically at least one to two hours ahead of your scheduled boarding time. This allows time for check-in procedures, security screening, and any unforeseen delays.

Where do I check in and board the cruise ship?

Check-in takes place at the embarkation lounge of the terminal. We kindly advise you to review your ticket for details regarding the designated boarding terminal, as well as any specific recommendations or instructions related to your embarkation. Please ensure you have your personal identification documents and any other required credentials ready for presentation.

At what time does luggage drop off open?

Please note that baggage drop-off times may vary. However, in most cases, baggage is accepted starting at 9:00 AM. Only baggage designated for the specific ship currently conducting an active drop-off operation will be accepted. All baggage must be clearly tagged with the appropriate ship label.

Are locker services available?

Locker services are available at Terminal de Cruzeiros de Lisboa. To make a reservation, please visit: Bounce. This is an affiliate link, by using it, you’ll always receive 10% off your booking! Alternatively, use the promo code LISBONCRUISEPORT to get the 10% off, even if you book via a different channel.

What are the baggage restrictions?

Baggage restrictions may vary depending on the cruise line. Please refer to your cruise documentation for specific guidelines. Be aware that certain items are prohibited and may be confiscated, such as ignition sources (e.g. irons and hair straighteners) and sharp objects (e.g. scissors and knives).

Is Tax Refund available at Lisbon Cruise Port?

Tax refund services are available at Lisbon Cruise Port, subject to specific eligibility criteria. These services are only available to non-EU residents, and Lisbon must be your final port of call within the European Union before departing to a non-EU destination.
For example: A British citizen returning to the UK from Lisbon, an American or Brazilian traveler continuing their journey to Morocco or Gibraltar.
To ensure eligibility, please check that your cruise itinerary ends in Lisbon before exiting the EU.

What should I do if I lose something at the port?

If you’ve misplaced an item, please report it to any on-site security personnel. If you’re already onboard, kindly notify your cruise line’s security team for immediate support.

Can I purchase cruise tickets directly at Lisbon Cruise Port?

For reservations, we kindly recommend contacting a travel agency or booking directly on the official websites of the cruise lines. Cruise tickets are not available for purchase at the terminal.

Is a passport or visa required to cruise?

Passport and visa requirements may vary based on your nationality and cruise itinerary. For specific guidance, please consult your cruise line or local immigration authorities. Ensure you carry all necessary documentation. Note: Lisbon Cruise Port is an international maritime border, and you may be required to present your passport to local authorities.

What should I pack?

Pack according to the season in Lisbon and your cruise line’s guidelines. In summer, bring lightweight, breathable clothing, a hat, sunscreen, and swimwear. For spring or autumn, include layers like a light jacket or sweater. In winter, pack warmer clothes and a raincoat. Don’t forget comfortable walking shoes for excursions, evening attire for formal nights (if required), and essentials like travel adapters, medications, and travel documents.

What are the baggage restrictions?

Baggage restrictions may vary depending on the cruise line. Please refer to your cruise documentation for specific guidelines. Be aware that certain items are prohibited and may be confiscated, such as ignition sources (e.g. irons and hair straighteners) and sharp objects (e.g. scissors and knives).

Can I discover other places near Lisbon during my stay?

Lisbon is surrounded by stunning destinations that offer history, nature, and coastal charm. Lisbon Turism Bureau

Will my mobile phone work in Lisbon?

For EU and Schengen area residents, roaming is typically free under the “Roam Like at Home” regulation. For non-EU travelers, roaming charges may apply. It is advisable to check with your provider before departure or consider buying a local SIM card or an eSIM for more affordable data and call rates during your stay in Portugal.

What form of currency does Lisbon use?

The euro (€) is the official currency in Lisbon.

Is tipping expected in Lisbon?

Tipping is customary but not mandatory. Rounding up the bill or leaving small change is common in restaurants and taxis.

What are the rules of the road in Lisbon?

Lisbon drives on the right and standard European road rules apply.

What time zone is Lisbon in?

Lisbon is in Greenwich Mean Time (GMT), similar to UK.

What’s the weather like in Lisbon?

Lisbon enjoys a mild climate. Summers are typically warm and dry, while winters tend to be mild with more frequent rainfall.

Satety Tips

Only accept rides from licensed operators. You can safely book a taxi at one of our Taxi Link kiosks located at the terminal or through the following link
For added security, remember to note the vehicle’s license plate number.
If you have any medical concerns, consider adjusting your plans to ensure a smooth and comfortable excursion.
Enjoy the sun responsibly by using sunscreen, taking regular breaks, and staying well hydrated. In summer months, we strongly recommend wearing a hat, particularly suited for babies and children, who are very sensitive to heat and sun exposure.
Always keep your personal belongings within sight, and remain vigilant against pickpocketing in crowded areas.

If needed, is there a local authority I can contact for assistance?

If you lose a personal item, misplace important documents, or require assistance from the authorities while in Lisbon, we recommend contacting the Tourism Police Station located next to the cruise terminal. Please reach out using the phone number +351 931 143 199 or email: lsbetur@psp.pt

What port services are available for cruise lines at Lisbon Cruise Port?

Services include berthing, water and supply services, top security procedures. For further details please visit our Services for a list of service available to cruise lines.

How can I partner with the port for business opportunities?

We warmly welcome new partnership proposals. Please share a presentation of your services, we will be pleased to review it with great interest. You may contact us via email at info@lisboncruiseport.pt or alternatively by phone at +351 210 497 940.

What security measures are in place for operations?

The port maintains high security standards (ISPS), including CCTV, trained personnel, and coordination with authorities. Screening is mandatory for all passengers and luggage.

What are the health and safety protocols for business operations?

Our port operates in full compliance with the ISPS Code. Health and safety protocols adhere to both national and international regulations. For further details, kindly contact our office.

Are there spaces available for rent at the port?

Although no rental spaces are currently available. Feel free to contact us at info@lisboncruiseport.pt or call +351 210 497 940. We will be pleased to take note of your interest and keep it on record for future availability.

Can I advertise my business at the port?

Thank you for your interest in the Lisbon Cruise Port for your promotional initiatives. We would be delighted to provide further information and explore the possibility of a future collaboration. For any inquiries, please feel free to contact us at: info@lisboncruiseport.pt

What are the port fees and tariffs?

You may check our port fees and tarriffs, please visit our Corporate Documents.

How do I book a berthing space?

For berthing arrangements, kindly reach out to your designated port agent at your earliest convenience.

How can I stay informed about port news and updates?

For the latest news, announcements, and operational updates, we recommend checking the official Lisbon Cruise Port website regularly. It’s the best source for up-to-date information about our services, schedules, and developments.

How can I join the Lisbon Cruise Port team?

We welcome interest in becoming part of our team. If you’d like to explore career opportunities with Lisbon Cruise Port, you may send us your résumé via email to: info@lisboncruiseport.pt

If needed, is there a local authority I can contact for assistance?

If you lose a personal item, misplace important documents, or require assistance from the authorities while in Lisbon, we recommend contacting the Tourism Police Station located next to the cruise terminal. Please reach out using the phone number +351 931 143 199 or email: lsbetur@psp.pt

Satety Tips

Only accept rides from licensed operators. You can safely book a taxi at one of our Taxi Link kiosks located at the terminal or through the following link
For added security, remember to note the vehicle’s license plate number.
If you have any medical concerns, consider adjusting your plans to ensure a smooth and comfortable excursion.
Enjoy the sun responsibly by using sunscreen, taking regular breaks, and staying well hydrated. In summer months, we strongly recommend wearing a hat, particularly suited for babies and children, who are very sensitive to heat and sun exposure.
Always keep your personal belongings within sight, and remain vigilant against pickpocketing in crowded areas.

What’s the weather like in Lisbon?

Lisbon enjoys a mild climate. Summers are typically warm and dry, while winters tend to be mild with more frequent rainfall.

What time zone is Lisbon in?

Lisbon is in Greenwich Mean Time (GMT), similar to UK.

What are the rules of the road in Lisbon?

Lisbon drives on the right and standard European road rules apply.

Can I discover other places near Lisbon during my stay?

Lisbon is surrounded by stunning destinations that offer history, nature, and coastal charm. Lisbon Turism Bureau

What should I do if I lose something at the port?

If you’ve misplaced an item, please report it to any on-site security personnel. If you’re already onboard, kindly notify your cruise line’s security team for immediate support.

Is Tax Refund available at Lisbon Cruise Port?

Tax refund services are available at Lisbon Cruise Port, subject to specific eligibility criteria. These services are only available to non-EU residents, and Lisbon must be your final port of call within the European Union before departing to a non-EU destination.
For example: A British citizen returning to the UK from Lisbon, an American or Brazilian traveler continuing their journey to Morocco or Gibraltar.
To ensure eligibility, please check that your cruise itinerary ends in Lisbon before exiting the EU.

What are the baggage restrictions?

Baggage restrictions may vary depending on the cruise line. Please refer to your cruise documentation for specific guidelines. Be aware that certain items are prohibited and may be confiscated, such as ignition sources (e.g. irons and hair straighteners) and sharp objects (e.g. scissors and knives).

Are locker services available?

Locker services are available at Terminal de Cruzeiros de Lisboa. To make a reservation, please visit: Bounce. This is an affiliate link, by using it, you’ll always receive 10% off your booking! Alternatively, use the promo code LISBONCRUISEPORT to get the 10% off, even if you book via a different channel.

At what time does luggage drop off open?

Please note that baggage drop-off times may vary. However, in most cases, baggage is accepted starting at 9:00 AM. Only baggage designated for the specific ship currently conducting an active drop-off operation will be accepted. All baggage must be clearly tagged with the appropriate ship label.

Where do I check in and board the cruise ship?

Check-in takes place at the embarkation lounge of the terminal. We kindly advise you to review your ticket for details regarding the designated boarding terminal, as well as any specific recommendations or instructions related to your embarkation. Please ensure you have your personal identification documents and any other required credentials ready for presentation.

When should I arrive at the port before my cruise?

We recommend checking your cruise documentation for the specific time advised for your embarkation, as arrival times vary. To ensure a smooth experience, please plan to arrive at the port with a comfortable safety margin, typically at least one to two hours ahead of your scheduled boarding time. This allows time for check-in procedures, security screening, and any unforeseen delays.

Existe estacionamento disponível no Terminal de Cruzeiros?

Parking is available at Terminal de Cruzeiros de Lisboa.
You may book your parking space online: Telpark
You may also reach Telpark at +351 916 601 256 or by email: terminal-cruzeiros@empark.com

Are there local tour operatours I can book with at the terminal?

Our Guest Information Centre (GIC) is available to assist visitors with a range of dedicated services, including hop-on hop-off buses, shuttle boats to Belém and tuk-tuks.

Are there transportation options available to and from the port?

Yes, Lisbon Cruise Port is well-connected by various transportation options. Visitors can easily access the terminal by Taxi or Uber, public buses, trams, and urban trains. The Santa Apolónia or Terreiro do Paço metro stations (Blue Line) are also nearby, offering convenient access to the city.

How can I get to the Lisbon Cruise Port from the airport, and how far is it?

You can reach Lisbon Cruise Port from the airport by public transportation, taxi, Uber, or private transfer. The port is located approximately 8 kilometers from the airport, making it a short ride of about 15 to 20 minutes, depending on traffic conditions.

Can my family and friends come to see me off on my cruise?

Access to indoor facilities is exclusively reserved for embarkation and disembarkation operations. We warmly welcome you to explore our exceptional F&B spaces, with stunning views and distinctive atmospheres:
– Beher, the restaurant on our first-floor, with Spanish cuisine, perfect for a relaxed moment with the river breeze. – NAVE, the breathtaking panoramic rooftop, where Lisbon’s charm and the Tagus River unfold before you.
– Two signature venues curated by the renowned Chef Marlene Vieira: Zunzum Gastrobar, recommended by the Michelin Guide, and the exquisite Marlene, honored with 1 Michelin star, featuring a Chef’s Signature Selection menu.

Is assistance available for passengers with disabilities?

Wheelchair assistance is available upon request from security personnel at facility entrance. Our team is on hand to provide support and ensure a smooth and comfortable embarkation.

Is Wi-Fi available at the Cruise Port?

Free Wi-Fi is available at cruise port facilities.

What is the Port´s address?

Lisbon Cruise Port´s address is:
Doca Jardim do Tabaco, Terminal de Cruzeiros de Lisboa, 1100-651 Lisboa, Portugal.
If you are embarking at Terminal de Passageiros de Santa Apolónia (TPSA), it is at walking distance from the main terminal and located just across the avenue from Santa Apolónia train station.

Where is the Lisbon Cruise Port located?

Lisbon Cruise Port is located along the north bank of the Tagus River. Conveniently located, the cruise port is just steps away from Lisbon’s historic city center. The port is served by two terminal buildings, Terminal de Cruzeiros de Lisboa (TCL) and Terminal de Passageiros de Santa Apolónia (TPSA). The port is well connected by public transportation, including nearby metro stations, buses, trams, and the Santa Apolónia railway station.

What are the port’s operating hours?

Lisbon Cruise Port operates while ships are docked at the pier. You may reach our office from Monday to Friday, from 9:00 AM to 6:00 PM.

Is tipping expected in Lisbon?

Tipping is customary but not mandatory. Rounding up the bill or leaving small change is common in restaurants and taxis.

What form of currency does Lisbon use?

The euro (€) is the official currency in Lisbon.

Will my mobile phone work in Lisbon?

For EU and Schengen area residents, roaming is typically free under the “Roam Like at Home” regulation. For non-EU travelers, roaming charges may apply. It is advisable to check with your provider before departure or consider buying a local SIM card or an eSIM for more affordable data and call rates during your stay in Portugal.

What are the baggage restrictions?

Baggage restrictions may vary depending on the cruise line. Please refer to your cruise documentation for specific guidelines. Be aware that certain items are prohibited and may be confiscated, such as ignition sources (e.g. irons and hair straighteners) and sharp objects (e.g. scissors and knives).

What should I pack?

Pack according to the season in Lisbon and your cruise line’s guidelines. In summer, bring lightweight, breathable clothing, a hat, sunscreen, and swimwear. For spring or autumn, include layers like a light jacket or sweater. In winter, pack warmer clothes and a raincoat. Don’t forget comfortable walking shoes for excursions, evening attire for formal nights (if required), and essentials like travel adapters, medications, and travel documents.

Is a passport or visa required to cruise?

Passport and visa requirements may vary based on your nationality and cruise itinerary. For specific guidance, please consult your cruise line or local immigration authorities. Ensure you carry all necessary documentation. Note: Lisbon Cruise Port is an international maritime border, and you may be required to present your passport to local authorities.

Can I purchase cruise tickets directly at Lisbon Cruise Port?

For reservations, we kindly recommend contacting a travel agency or booking directly on the official websites of the cruise lines. Cruise tickets are not available for purchase at the terminal.

How can I join the Lisbon Cruise Port team?

We welcome interest in becoming part of our team. If you’d like to explore career opportunities with Lisbon Cruise Port, you may send us your résumé via email to: info@lisboncruiseport.pt

How can I stay informed about port news and updates?

For the latest news, announcements, and operational updates, we recommend checking the official Lisbon Cruise Port website regularly. It’s the best source for up-to-date information about our services, schedules, and developments.

How do I book a berthing space?

For berthing arrangements, kindly reach out to your designated port agent at your earliest convenience.

What are the port fees and tariffs?

You may check our port fees and tarriffs, please visit our Corporate Documents.

Can I advertise my business at the port?

Thank you for your interest in the Lisbon Cruise Port for your promotional initiatives. We would be delighted to provide further information and explore the possibility of a future collaboration. For any inquiries, please feel free to contact us at: info@lisboncruiseport.pt

Are there spaces available for rent at the port?

Although no rental spaces are currently available. Feel free to contact us at info@lisboncruiseport.pt or call +351 210 497 940. We will be pleased to take note of your interest and keep it on record for future availability.

What are the health and safety protocols for business operations?

Our port operates in full compliance with the ISPS Code. Health and safety protocols adhere to both national and international regulations. For further details, kindly contact our office.

What security measures are in place for operations?

The port maintains high security standards (ISPS), including CCTV, trained personnel, and coordination with authorities. Screening is mandatory for all passengers and luggage.

How can I partner with the port for business opportunities?

We warmly welcome new partnership proposals. Please share a presentation of your services, we will be pleased to review it with great interest. You may contact us via email at info@lisboncruiseport.pt or alternatively by phone at +351 210 497 940.

What port services are available for cruise lines at Lisbon Cruise Port?

Services include berthing, water and supply services, top security procedures. For further details please visit our Services for a list of service available to cruise lines.

ADDRESS

Doca Jardim do Tabaco
Terminal de Cruzeiros de Lisboa
Avenida Infante Dom Henrique
1100-651 Lisboa, Portugal

CONTACT

info@lisboncruiseport.pt

+351 210 497 940

  • DESTINATION
  • PORT
  • TRANSPORTATION
  • SCHEDULE
  • ABOUT US
  • CONTACT
  • FAQ
  • Guest Services
  • Crew Services
  • Port Services
  • Blog
  • Parking

Other GPH Ports

Sign Up For Our Newsletter

    Sign Up For Our Newsletter

      Other GPH Ports

      • 2026 Lisbon Cruise Port
      • Cookie Policy
      • Legal Information
      • Privacy Notice
      • Terms of Use