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TERMS OF USE

Terms of
Use

These Terms of Use (hereinafter referred to as the “Terms”) govern your access to and use of the website https://www.lisboncruiseport.pt/ (the “Website”) and the services provided by Global Ports Holding Limited and its subsidiaries operating in Lisbon (collectively referred to as the “PROVIDER,” “we,” “us,” or “our”).

TERMS OF USE

1. INTRODUCTION

These Terms of Use (hereinafter referred to as the “Terms”) govern your access to and use of the website https://www.lisboncruiseport.pt/ (the “Website”) and the services provided by Global Ports Holding Limited and its subsidiaries operating in Lisbon (collectively referred to as the “PROVIDER,” “we,” “us,” or “our”).

By accessing the Website or using our services, you (the “USER”) agree to be bound by these Terms.

By accepting these Terms, the USER:

  • Confirms that they have read, understood, and agreed to these Terms.
  • Declares that they have the legal capacity to enter into contracts in accordance with the Portuguese Civil Code (Código Civil).
  • Assumes all obligations and responsibilities set forth herein.

 

These Terms remain valid indefinitely and apply to all interactions with the Website unless otherwise specified by the PROVIDER.

The PROVIDER reserves the right to amend these Terms unilaterally at any time, provided such modifications do not retroactively affect services or agreements already executed. Any changes will be published on the Website or through other appropriate communication channels, in accordance with Law No. 24/96 (Lei de Defesa do Consumidor) and Decreto-Lei n.º 7/2004 (E-Commerce Law implementing Directive 2000/31/EC).

 

2. PARTIES TO THE AGREEMENT

The contracting parties to these Terms are:

  • The PROVIDER: Global Ports Holding Limited, a company registered in England and Wales with its principal address at 35 Albemarle Street, 3rd Floor, W1S 4JD, London – UK, and its operational offices at Doca Jardim do Tabaco, Terminal de Cruzeiros de Lisboa, Avenida Infante Dom Henrique, 1100-651 Lisboa, Portugal.
  • The USER: Any individual accessing the Website or utilizing the services, who is responsible for ensuring the accuracy and completeness of all information submitted during interactions with the PROVIDER.

 

3. PURPOSE OF THE TERMS

These Terms define the contractual relationship between the PROVIDER and the USER, which arises when the USER interacts with the PROVIDER through the Website or in person at Lisbon Cruise Port. The contractual relationship primarily concerns the provision of specific services described on the Website, in exchange for the applicable fees and terms displayed or otherwise agreed upon.

 

Important Compliance Considerations:

  • Consumer Rights & Cancellation Policies: Consumer rights granted under the Lei de Defesa do Consumidor (Law No. 24/96) and Decreto-Lei n.º 24/2014 (implementing Directive 2011/83/EU on consumer rights) will be respected and clearly communicated in the section regarding withdrawal rights.
  • Electronic Commerce Transactions: Pursuant to Decreto-Lei n.º 7/2004, which implements the EU E-Commerce Directive in Portugal, all contractual terms will be made available to the USER prior to the completion of any online transaction.
  • Pricing Transparency: Any applicable fees for services will be displayed in a clear, accessible, and unambiguous manner in accordance with Article 8 of Decreto-Lei n.º 24/2014 and Article 10 of Decreto-Lei n.º 7/2004, and the USER’s explicit consent will be required before any payment is processed.

 

4. CONTRACTING PROCEDURE

To access or use certain services provided by the PROVIDER, the USER may be required to complete a registration process on the Website. Registration involves providing accurate, current, and complete personal information in accordance with Decreto-Lei n.º 24/2014 (Consumer Rights) and Decreto-Lei n.º 7/2004 (E-Commerce Law), as well as creating a secure user account with a username and password. The USER is responsible for maintaining the confidentiality of their credentials and must immediately report any unauthorised access or misuse to the PROVIDER.

By completing the registration, the USER acknowledges and agrees that their personal data will be processed in accordance with the PROVIDER’s Privacy Notice, prepared in compliance with the EU General Data Protection Regulation (GDPR) and Lei n.º 58/2019 (Portuguese Data Protection Law). Access to services is subject to availability and, where applicable, the successful completion of any required payment, as specified in Section 9 of these Terms.

 

5. GENERAL TERMS OF SERVICE

The following general terms apply to all services made available through the Website. All services are governed exclusively by these Terms, and no other stipulations, whether verbal or written, shall be binding unless expressly accepted in writing by the PROVIDER.

Services are provided on an “as-is” basis, without any warranties or guarantees beyond those expressly stated in these Terms or required under applicable Portuguese and EU legislation. For any service subject to payment, the total price—including applicable Value Added Tax (IVA) and any additional charges—will be clearly communicated to the USER before the purchase is confirmed, in accordance with Article 10 of Decreto-Lei n.º 7/2004 (E-Commerce Law) and Articles 8 and 9 of Decreto-Lei n.º 24/2014 (Consumer Rights).

 

6. RIGHT OF WITHDRAWAL

The USER may exercise their right of withdrawal in accordance with Articles 10 to 14 of Decreto-Lei n.º 24/2014, which implements Directive 2011/83/EU on Consumer Rights. The USER has 14 calendar days from the conclusion of the service agreement to withdraw, unless the service has already been fully performed with the USER’s explicit consent and acknowledgment that the right of withdrawal will be lost upon full execution. The right of withdrawal does not apply to services that are personalized or involve the supply of digital content not provided on a tangible medium, where performance has begun with the USER’s prior express consent and acknowledgment of the loss of the right to withdraw.

 

How to Withdraw

  • Withdrawal requests must be submitted via email to info@lisboncruiseport.pt or in writing to the PROVIDER’s local office at Doca Jardim do Tabaco, Terminal de Cruzeiros de Lisboa, Avenida Infante Dom Henrique, 1100-651 Lisboa, Portugal.
  • If the agreement was concluded electronically, the right of withdrawal and its conditions will be clearly presented to the USER prior to confirmation of the transaction, in accordance with Article 5 of Decreto-Lei n.º 24/2014 and Directive 2011/83/EU.

 

7. DISPUTES AND LIABILITY

The PROVIDER is committed to ensuring a seamless and satisfactory experience for all USERS. In the event of any dispute or complaint, the USER may submit a written complaint via email to info@lisboncruiseport.pt, providing a clear and detailed description of the issue. The PROVIDER will respond within 30 days, either resolving the matter or providing an explanation if resolution is not possible within that period. In accordance with Law No. 144/2015, which implements Directive 2013/11/EU on Alternative Dispute Resolution (ADR) in Portugal, consumers may access out-of-court dispute resolution through officially recognised Alternative Dispute Resolution (ADR) entities. Additionally, consumers may use the Online Dispute Resolution (ODR) platform made available by the European Commission, accessible at https://ec.europa.eu/consumers/odr.

 

8. FORCE MAJEURE

Neither party shall be held liable for delays or failures to fulfill obligations due to circumstances beyond reasonable control, including but not limited to:

  • Natural disasters (e.g., earthquakes, floods, storms)
  • Governmental actions or regulatory changes
  • Acts of war, terrorism, or civil disturbances
  • Industrial disputes or labor strikes not caused by the affected party

 

In the event of a force majeure, the affected party must notify the other party without undue delay. Obligations under this agreement shall be suspended for the duration of the event and resume once the force majeure condition has ceased.

This clause is governed by the Portuguese Civil Code (Código Civil), in particular the general principles of impossibility of performance (impossibilidade superveniente da prestação) and force majeure (caso de força maior).

 

9. PRICING AND PAYMENT TERMS

All service prices are displayed in Euros (EUR) and include applicable Portuguese Value Added Tax (IVA), unless otherwise specified. Payments may be made by credit card, electronic bank transfer, or other approved payment methods indicated on the Website. Any payment-related questions or issues should be directed to info@lisboncruiseport.pt. In compliance with Decreto-Lei n.º 7/2004 (E-Commerce Law) and Decreto-Lei n.º 24/2014 (Consumer Rights), all pricing information will be presented clearly and transparently to the USER before any transaction is finalised. The PROVIDER will issue invoices in accordance with the Portuguese VAT Code (Código do IVA, Decreto-Lei n.º 394-B/84) and applicable electronic invoicing regulations (Portaria n.º 363/2010).

 

10. APPLICABLE LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Portuguese Republic, without prejudice to the protection afforded to consumers by any mandatory provisions of the law of their country of residence, pursuant to Article 6 of Regulation (EC) No. 593/2008 (Rome I). Any disputes arising from or related to these Terms shall fall under the exclusive jurisdiction of the competent courts of Lisbon, Portugal, in accordance with the Portuguese Code of Civil Procedure (Código de Processo Civil) and the Lei de Defesa do Consumidor (Law No. 24/96). If the USER qualifies as a consumer under Portuguese or EU law, jurisdiction shall lie with the court of the USER’s place of residence or domicile, as provided in Regulation (EU) No. 1215/2012 (Brussels I bis).

 

11. CONTACT INFORMATION

For any questions or concerns, please contact us:

📧 Email: info@lisboncruiseport.pt
📍 Address: Doca Jardim do Tabaco, Terminal de Cruzeiros de Lisboa, Avenida Infante Dom Henrique, 1100-651 Lisboa, Portugal.